BuyTraxxas.com does not currently accept orders outside the United States, including Puerto Rico and the U.S. Virgin Islands. BuyTraxxas.com also requires a street or physical shipping address. No P.O. boxes are allowed. International customers please contact Traxxas by phone at 1-888-TRAXXAS in the U.S., or 972-265-8000 outside the U.S.
Delivery Time/ Shipping Deadlines
Traxxas reserves the right to impose deadlines for ordering to make it possible for customers to receive items overnight or in 2 days when optional 1 or 2-day air shipping is specified in the order. Orders placed after the deadlines with accelerated shipping methods may be shipped the following day.
If standard ground shipping is selected, please allow up
to 2 weeks to receive your order. It may take up to 3 days for your order
to be processed, filled, and shipped, and up to 7-10 days of travel time with standard ground shipping. These are the typical, expected delivery times. Depending on the
volume of orders and your proximity to Texas, your actual delivery time may be
longer or shorter.
When to contact us
When your order has been processed and shipped, you will receive an e-mail confirmation (if an e-mail address was provided). If you have not received confirmation that your order has
been processed and shipped by the fourth day for ground shipments, or by the
following day for air shipments, then please contact us for verification of
receipt/processing of your order.
Once the order has been shipped, please do not contact
Traxxas to find out the delivery status of your order. You will receive a
tracking number in your confirmation e-mail. This tracking number will also be available on the "Order History" page, under "My Account" after the order ships. Please use the tracking number to find the
expected delivery date and to follow the travel progress of your order.
If you have received a shipment that is incorrect, please contact us at 1-888-TRAXXAS, or send an e-mail to support@Traxxas.com. Our friendly
customer support representatives will work with you to resolve the problem. The
site does not have the option to return items to Traxxas. Do not simply
return or redirect the package back to Traxxas without contacting Traxxas
first. Packages returned to Traxxas without return authorization will be
rejected. Opened items cannot be returned for a refund.